PRIVACY POLICY

Who we are

FM Coaching is a trading name of Custom-X (Pty) Ltd, a company registered in South Africa. We operate globally, including clients in the United Kingdom and South Africa. In this policy, "we", "us" and "our" refers to FM Coaching. "You" refers to the individual using our website or services.

For privacy queries contact: [email protected]

What information we collect

We may collect the following personal information from you:

Name, email address, and phone number

Health and fitness information relevant to your coaching programme

Payment information processed securely via Paystack

Device and browser data collected automatically when you visit our website

Progress data including photos, measurements, and health metrics submitted through our coaching app

How we use your information

We use your personal information to:

Deliver and manage your coaching programme

Process payments and manage your subscription or contract

Communicate with you about your programme and our services

Send coaching-related updates and educational content

Improve our services and platform

We do not sell your personal data to third parties.

Third party platforms

To deliver our services we use the following platforms, each of which maintains its own privacy and security standards:

Paystack — payment processing

Trainerize — coaching app delivery

GoHighLevel — CRM and client communications

MailerLite — email communications

Cookies

Our website uses cookies to improve your experience and analyse traffic. You can disable cookies in your browser settings at any time, though some features of the site may not function as intended if you do.

Data security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Only authorised team members and service providers have access to your data, and they are required to keep it confidential.

Your rights

You have the right to access, correct, or request deletion of your personal data at any time. If you are based in the United Kingdom, you are also protected under the UK GDPR. To exercise any of these rights, contact us at [email protected]

Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

Changes to this policy

We may update this policy from time to time. Any material changes will be communicated via our website. Continued use of our services following any update constitutes acceptance of the revised policy.

Contact

FM Coaching, Custom-X (Pty) Ltd
[email protected]
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